職位描述
POSITION SUMMARY（職位概述）
Clinical application (associate) manager is responsible for acting as an “Clinical Expert” and “knowledge center ” to deliver clinical service to external and internal customers, offering technical, application training for PAS product, workflow optimizing, support the product complaint handling implementation, working as a technical consultant in communication between customers and corporate.
KEY RESPONSIBILITIES（主要職責）
l Manage and improve BU clinical application service system
l Also work as technical expert for quality management of blood collection service to support clients’ pre-analytical system improvement
l Provide application training to sales, distributor and relevant function team
l Design the content of application service across pre-sales, product validation and after-sales trouble shooting, and update knowledge center accordingly
l Work closely with Product/Sales/Operation team to handle customer complaints and provide solutions from clinical and technical perspective, win customer satisfaction
l Work as a trainer to deliver clinical training course to internal and external customers
l Support marketing through development of contents and evidence to differentiate PAS products
SKILLS AND ABILITIES（技能）
Bachelor’s Degree or above in Medical Technology or related science.
Customer oriented and result driven mindset
Critical thinking and fast learning
Good English skills in both spoken and written English
Good interpersonal and communication skills .
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DESIRABLE（優先條件）
5 years’ application service experience
Good knowledge and good practice experience in biological/medical laboratory, minimum of three years of clinical laboratory experience
