職位描述
The goals of a Program Management Analyst are :
- To ensure service reliability and execution, customer retention and growth, and a positive customer relationship with UPS.直面客戶，維護客戶關系，確保服務質量。
- To serve the client through issue resolution (and escalation when necessary), response tracking, notification of events impacting the client, track and trace services, process improvement / QIP, reviewing rates as needed, preparing reports, service failure recovery management, updating customer files and profiles。準備各類客戶報告，解決服務問題。
- To provide customer training on UPS systems 為客戶提供UPS 系統培訓。
- To identify opportunities for account penetration.尋找潛在客戶需求。
Problem solving occurs as a regular part of the job. Judgment and independent initiative is required to identify, adapt and apply approaches to solve problems. Training of others in core tasks may also be required.需要有極高的問題解決能力。能判斷問題并找到合適的解決方案。To accomplish this, the individual must possess excellent customer service skills, supply chain operations knowledge, and expertise in UPS capabilities and the customer's business. Work is generally performed with limited supervision. Qualification:
-Education:Bachelor'sdegree.However,experience,knowledgeandcapabilitywillbeconsidered.本科以上學歷，三年相關的客服工作經歷優先考慮
-ProficiencyinEnglishandmandarinrequired.英語口語流利
-Experience:Generallythreeormoreyearsexperienceworkingincustomerservice.Candidatesmustdemonstrateahistoryofprovidingexceptionalservicetocustomers.Candidatesmustalsoshowabilitytoworkeffectivelywithteammembersindifferentlocationsandfunctions.AthoroughunderstandingofUPSSPandAirfreight/Oceanfrieghtoperations,methods,andproceduresisastronglypreferred.Experienceintrainingothersmayberequired
